Privacy Policy
Coongan Pty Ltd values and respects the privacy of the people we deal with. Coongan Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations.
This Privacy Policy (“Policy”) describes how we collect, hold, use, disclose and secure your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
• name
• email address
• phone number
• mailing or street address;
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
• interact with us online;
• interact with us over the phone;
• interact with us in person;
• subscribe to our mailing list;
• participate in surveys or questionnaires;
• attend a Coongan Pty Ltd event;
• apply for a position with us as an employee, contractor or volunteer;
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
• provide you with information or services that you request from us;
• deliver to you a more personalised experience and service offering;
• improve the quality of the services we offer;
• internal administrative purposes;
• marketing and research purposes;
How do we protect your personal information?
Coongan Pty Ltd stores your Personal Information in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
How to access and correct your personal information
Coongan Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us in writing via email at the address below, or via our contact page online. In order to protect your Personal Information we may require identification from you before accessing or releasing the requested information.
Collecting personal information from third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
• our third party service providers (for example, our IT providers);
• our marketing providers;
• our professional services advisors;
Links to third party sites
The Coongan Pty Ltd website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Changes to this Privacy Policy
We may update this Policy from time to time by posting a revised version on our website. The revised version will be effective at the time we post it.
How to contact us
If you have a question, concern or complaint in relation to our handling of your personal information or this Policy, you can contact us for assistance via the following:
Coongan Pty Ltd
Level 1, 159-161 James Street, Guildford WA 6055
support@coongan.com.au
0428 028 362
